Coupa deploys AI tools to transform national procurement workflows

Coupa has expanded its spend management platform with a suite of agentic AI capabilities aimed at national procurement operations.

The platform now delivers predictive intelligence and orchestration tools that streamline sourcing cycles, reduce manual tasks, and enhance control over supplier management.

The introduction of Navi AI agents across source-to-pay processes allows procurement teams to eliminate friction and errors, delivering efficiency gains of up to 50%. The Navi Cost Formula Assistance Agent accelerates creation of cost and scoring formulas by 75%, while the Navi Request Creation Agent automates complex request generation, cutting manual entry by half.

Supplier engagement is also being redefined. The Navi Supplier Assistance Agent offers instant, 24/7 automated responses to supplier enquiries, resolving them 50% faster and lowering operational costs. The Supplier Discovery Agent supports rapid identification of suitable suppliers using natural language queries, reducing sourcing cycle times by up to 100%. These features, combined with an enhanced Supplier Workbench in the Customer Supplier Portal, centralise actions, prioritise tasks, and improve collaboration between buyers and suppliers.

Building on its acquisition of Cirtuo, Coupa now integrates Category Strategy directly with Core Sourcing. This integration bridges strategic planning and execution, enabling measurable category savings up to 30% faster. Procurement teams can now move seamlessly from planning to execution, reducing reaction time and enhancing sourcing impact across the national procurement landscape.

The platform’s AI-driven approach ensures compliance, boosts operational efficiency, and enables strategic decision-making, making it a significant step for organisations aiming to optimise procurement performance and achieve greater value from supplier relationships.

Explore how Coupa’s AI platform is reshaping procurement efficiency and supplier engagement in national procurement frameworks by reading the full story.